# Blocked

## AI Service Blocked

If your AI service access is blocked:

1. **Check your balance** — Make sure you have sufficient credits.
   ![Checking the AI Balance on the AI page](https://kencana.basic.box.cloudeka.id/bucketku-f4kxct/sumopod-doc/Troubleshoot/02-ai/01-blocked/01-cek-ai-balance.png)
1. **Verify your API key** — Ensure your API key is valid and not blocked.
   ![Checking the API key status on the API Keys tab](https://kencana.basic.box.cloudeka.id/bucketku-f4kxct/sumopod-doc/Troubleshoot/02-ai/01-blocked/02-cek-api-key.png)
1. **Check usage limits** — This API key may have reached its usage quota (spend or rate limit).
   ![Checking the API key's usage against its limit](https://kencana.basic.box.cloudeka.id/bucketku-f4kxct/sumopod-doc/Troubleshoot/02-ai/01-blocked/03-cek-usage-limit.png)
1. **Check model restrictions** — Some models may be restricted on your API key.
   ![Checking which models the API key is restricted to](https://kencana.basic.box.cloudeka.id/bucketku-f4kxct/sumopod-doc/Troubleshoot/02-ai/01-blocked/04-cek-model-restrictions.png)
1. **Contact support** — If you believe this is an error, please contact [support@sumopod.com](mailto:support@sumopod.com).