# Top-Up Not Received

## Top-Up Not Received

If your top-up balance has not been credited:

1. **Wait a few minutes** — Balance updates may take a moment to process.
2. **Check payment status** — Verify the payment was successful from your payment provider.
3. **Refresh the dashboard** — Try refreshing the billing page.
   ![The Billing page showing the balance and transactions](https://kencana.basic.box.cloudeka.id/bucketku-f4kxct/sumopod-doc/Troubleshoot/03-billing/01-topup-not-received/01-halaman-billing-saldo-transaksi.png)
4. **Check transaction history** — Look for the transaction in your billing history.
   ![Checking the transaction history on the Billing page](https://kencana.basic.box.cloudeka.id/bucketku-f4kxct/sumopod-doc/Troubleshoot/03-billing/01-topup-not-received/02-cek-riwayat-transaksi.png)
5. **Contact support** — If the balance is still not credited after 30 minutes, contact [support@sumopod.com](mailto:support@sumopod.com) with the transaction details.