Top-Up Not Received

Top-Up Not Received

If your top-up balance has not been credited:

1. Wait a few minutes — Balance updates may take a moment to process.
2. Check payment status — Verify the payment was successful from your payment provider.
3. Refresh the dashboard — Try refreshing the billing page.
4. Check transaction history — Look for the transaction in your billing history.
5. Contact support — If the balance is still not credited after 30 minutes, contact support@sumopod.com with the transaction details.